Page stuck in publishing queue on Open Text CMS

The other day i published a page to go live on my organisation’s website powered by the CMS Open Text Web Site Management version 10. The process from pressing the publish button involves our local onsite server that hosts the Open Text software generating the html file from the database and then FTPing the file and/or related files to our main website host. This normally takes a couple of minutes but on this occasion i was still waiting after an hour for the page to appear on live website.